Key Information
Support is available from 9am to 5pm Monday to Friday – excluding UK Bank Holidays.
You get direct access to our team with 15+ years experience. You are assured personal attention and details problem diagnostics which often go above/beyond.
You can request support by phone or email, assuming you have the required contracts in place with us. We provide support by phone, email and remote access where necessary.
Software is great is when it works but when it slows down or it doesn’t do what it should do… That’s an altogether different story and sometimes the cost of maintaining it can be greater than the advantages it brings.
That’s why we offer more than just beautifully-developed software. We also offer a complete technical support solution. Whether you’re an individual, a small business or a large organisation, we provide a range of support options to help you get the most from our products and from TASBooks.
That’s where we can start to help you make the right choice for you, your business and your customers. We can discuss your requirements and ‘push’ you in the right direction.
What Support Is
Support is for help installing our software.
Support is for help using our software.
Support is to help answer ‘can I achieve X using your software Y? if so how’
Support is for helping with the ‘I can’t remember my Infoplex/TAS password’
What Support Is Not (an incomplete list)
Support isn’t for Training.
Support isn’t for Development.
Support doesn’t cover implementations – e.g. replacement of a server and/or replacement of more than 1 client computer. Nor does it cover networking setups.
(We can help you with these but they are outwith the scope of a support contract)
TASBooks Support scope
It’s important to clarify which is outside the scope of our TASBooks Support by Infoplex service.
- TASBooks Year End changes
- TASBooks software system bug repairs
- TASBooks training
- TASBooks – Sage Payroll Nominal Link
- Extensive database maintenance repairs (contact for more info)
- Assistance with migrating from TASBooks to another accounting platform (we can help you with exporting key data but this would be chargeable Migration Services rather than Support)
- Migrating systems to ‘The Cloud’ – we can assist (in fact we are getting quite good at it and partnered with a good cloud provider) but this work is not part of a basic Support Service.
- Backups: you, the client, are responsible for ensuring that backups are taken regularly (we strongly recommend daily) and are of good quality.
- Resolving mis-steps – e.g. where you have mis-posted any number of transactions or anything similar, the only course of action normally is to restore from your last backup.